gbfd FAQ

Wish Adoption

Are all wishes essential items?

Not all wishes are essential items. Wishes range from basic necessities to the little things our friends would not otherwise have the delight of having.

In the spirit of this year’s project, the fun things matter too. Your contribution will go a long way in making their day a little better!

Can I come down physically to The Girls' Brigade Headquarters to drop off my wishes?

Yes, please drop off your wishes during our opening hours Monday to Saturday (9am to 5pm) at The Girls’ Brigade Headquarters (795 Upper Serangoon Road)

Does The GBHQ accept walk-in deliveries of donations and gifts other than adopted wishes?

No, we will not be receiving donations or gifts at our Headquarters other than those adopted from the web portal, or contributed through special arrangements (e.g. corporate sponsors).

Can I purchase the wishes online and send them directly to the recipient?

Unfortunately, that will not be possible. Please visit the GBFD portal and click the “Deliver a Wish” tab to book a delivery slot. 

To whom and where do I deliver the wishes I've purchased online?

For online purchases and deliveries, please indicate the Wish ID in the Remarks section e.g. #GBFDXXXX

Delivery address: 795 Upper Serangoon Road, Singapore 534667

I can't find the exact item to match the wish I have adopted.

If you are unable to purchase the exact wish item, you can still fulfil the wish by purchasing an item similar to the description provided.

What if the wish item is less than $60? I want to give a little more, is that possible?

Do note that each wish is capped at $60. You are advised to keep your purchases within this amount. If the wish item is less than $60, you may choose to package other useful items along with it. You are free to purchase items at slight higher costs at your discretion.

Can I donate cash to The Girls' Brigade to buy on my behalf?

Yes you can. Please do support us with a cash donation on our Girls’ Brigade Website. All donations to the GB Friend in Deed project will be used to adopt and purchase wishes, as well as to cover the operational costs for this project. All donations are tax-deductible.

What if I cannot fulfil the wishes that I've committed to adopting?

Please email [email protected] or call 62437515 to notify us. Please indicate your Wish ID: GBFDXXXX in the email subject for easy identification.

Can I adopt more than one wish? How do I go about doing that?

To select more than one wish, tick the checkboxes on the left side of the wish list in the portal. do a final check before submitting your selection.

How long do I have to adopt and fulfil the wish?

You will be given eight days to purchase the wishes and send them to The Girls’ Brigade Headquarters. A reminder notification will be sent to you via SMS and email on the sixth day.

Wish Delivery

How many people are allowed for each delivery group?

A maximum of five people are allowed for each delivery group. Ten of more wishes will be allocated to each delivery group, depending on vehicle type and delivery location.

Can I choose the location of my delivery?

Unfortunately, this will not be possible.

Can I enter via Hillside Drive (side entrance of GB Headqarters)?

Unfortunately, this will not be possible.

Who do I look for when I enter the premises?

You will see a GBFD banner located on the right side of the building when you enter. Our volunteers will be present to attend to you. Please present your Delivery ID for easy verification and we will let you know exactly what to do.

Why must I return to The Girls' Brigade Headquarters after making the deliveries?

We need to collect the Delivery Order form from you and complete other paperwork necessary for auditing.

How can I reschedule my delivery dates?

Please email [email protected] or dial our hotline at 62437515 to notify us.

Can I book more delivery slots if I have already scheduled some within the portal?

Yes! Please make a separate booking through the same portal.

Is parking free while I wait to be assigned my wish items?

Parking is free but limited. We advise all visitors to depart right after collecting your wishes to make room for other drivers.

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